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Add to Calendar 02/08/2021 15:00 02/08/2021 16:00 UTC Harnessing AI Ethically to Create Unique Customer Experiences https://ucsummit.com/uc-summit/exhibitor/ucsummit/harnessing-ai-ethically-to-create-unique-customer-experiences/ TRANSPARENT UC Summit Conference & Expo 2021 - Harnessing AI Ethically to Create Unique Customer Experiences
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Harnessing AI Ethically to Create Unique Customer Experiences

With the abundance of data collected daily and the technological tools available to draw meaningful insights, customers are no longer willing to settle for a one-size-fits-all experience. Successful, agile organisations are turning to Artificial Intelligence (AI) to create paradoxically personalised experiences which help increase sales and loyalty over time.

This Keynote introduces delegates to the latest examples of AI in CX. They will learn how to prepare for this future; how their job tasks are evolving, and they will explore crucial macro issues of ethics, explainability and privacy.

Katie King Published Author, Keynote Speaker, Trainer and Consultant,

Katie King is a published Author, Keynote Speaker, Trainer and Consultant on Artificial Intelligence (AI), leadership and business transformation.

Katie has over 30 years’ of consulting experience and has advised many of the world’s leading brands and business leaders, as well as schools, colleges and universities.
Katie is a member of the UK Government All-Party Parliamentary Group (APPG) task force for the adoption of AI.

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