CX and EX: Two Sides of the Same Coin
Customer experience is top of mind when considering customer engagement and contact centre solutions. But based on our knowledge and plenty of market research, putting employee experiences first leads to improved customer experience. Here’s how to base your solutions around agility, flexibility and employee satisfaction, and in the process differentiate yourself through customer experience.
Jonathan Maher leads the Sales Specialist teams at Avaya. He is responsible for driving Cloud and Digital transformation technologies to enhance and optimize organisation’s Employee & Customer Experience. Jonathan has Over 20 Years of IT industry experience in a variety of different roles across Sales, Pre-sales, Engineering, Service Delivery, and Management, having successfully sold, designed, and delivered innovative IT services and solutions whilst working across several continents.
