Principal Analyst for Frost & Sullivan’s Connected Work Practice
17 years of market analysis and strategic consulting expertise in enterprise communications and collaboration technologies
Experience in contact center and telecommunications operations support
Closely tracks future of workplace collaboration with a specific focus on user experience and technology trends
Hands-on user and evaluator of unified communications, team collaboration, and online meeting tools
Industry expert for advisory services on strategy development, business growth, and competitive analysis
B.A. from State University of New York
Robert works with end user organizations as well as the supply-side ecosystem of developers, manufacturers, service providers and value-added sales channels to help them understand the direction of technology development, and aspects driving end user and IT adoption of advanced functionality in the increasingly dynamic global communications and collaboration technology marketplace. He assists clients with efforts as part of Frost & Sullivan’s global market and technology research and fore-sighting processes.