Schedule

Take a look at what’s happening this year at UC Summit. Don’t miss out, sign up and enter FREE today!

Platinum Sponsor Keynotes

RingCentral Logo
Amritesh Chaudhuri- SVP Marketing
Amritesh Chaudhuri RingCentral The scales have tipped: Avaya and RingCentral
Avaya Logo
Ahmed Helmy, CTO, Avaya International
Ahmed Helmy Avaya Solving the CTO's Digital Transformation Challenges

Curated Keynotes

Speaker Brand Event
Amritesh ChaudhuriRingCentralGartner IT Symposium Xpo
Avaya CEO, Jim Chirico, and RingCentral CEO, Vlad ShmunisAvayaAvaya Engage
Ahmed HelmyAvayaExperience APAC
Julien Codorniou, Vice PresidentWorkplace by FacebookFlow
Jeff LawsonTwilioSignal 2019
Alan MasarekVonageCampus
Rany NgGoogleEC19
Robert VisMessageBirdMWC 2019
Pasquale DeMaioAmazon Web ServicesEnterprise Connect
Tiago PaivaTalkdeskOpentalk
Stewart ButterfieldSlackFrontiers
Eric YuanZoomZoomtopia
Amy ChangCiscoEnterprise Connect
Tony BatesGenesysXperience 19
Xperience 19MicrosoftIgnite 2019
Lori WrightMicrosoftEnterprise Connect
Sundar PichaiGoogleCloud Next '19
Dr. Werner VogelsAmazon Web ServicesAWS Summit Series 2019

Guest Speakers

Graham Walsh Crestron Evolution of the Conference Room
Fazil Balkaya Balkaya Consulting Panel Speaker: UCaaS vs CPaaS - Buy it or Build it?
Kevin Kieller EnableUC Taming Teams with Analytics and Numerical Insights
Tom Arbuthnot Modality Systems Panel Speaker: Migrating your Skype for Business Server based PBX to Teams
Rob Scott UC Today UC Marketplace Introduction
Jon Arnold J Arnold & Associates Panel Speaker: AI Powered Communications
Zeus Kerravala ZK Research Panel Speaker: AI Powered Communications
David Danto Poly, IMCCA Panel Host: Endpoints/Devices - What Will Be Trending In 2020?
Mark Vale CommsVerse What is Direct Routing?
Phil Edholm PKE Consulting Panel Speaker: UCaaS vs CPaaS - Buy it or Build it?
Tom Morgan Modality Systems 5 Tips for migrating existing Line of Business applications to Microsoft Teams you can do today
Chris Palermo Cisco The Importance of BOTH Synchronous & Asynchronous Collab
Plus - The Meteoric Rise and Catastrophic Fall of AOL IM & How it Shaped the Future of Collaboration.
Ed Ellet Moor Insights & Strategy Panel Speaker: Endpoints/Devices - What Will Be Trending In 2020?
Tim Banting Ovum Panel Speaker: Endpoints/Devices - What Will Be Trending In 2020?
Robin Gareiss Nemertes Research Panel Speaker: Endpoints/Devices - What Will Be Trending In 2020?
Randy Chapman Enablit Panel Speaker: Migrating your Skype for Business Server based PBX to Teams
Patrick Sullivan 2600Hz Destigmatizing Open Source
Shawn Harry Cloud UCC Consultant Architect Panel Speaker: Migrating your Skype for Business Server based PBX to Teams
Irwin Lazar Nemertes Research Panel Speaker: Making Sense of BYOC
Devin Redmond
Devin Redmond Theta Lake Real AI Use Cases for Addressing Regulatory Compliance for Collaboration Platforms
Melissa Swartz Swartz Consulting Staying Clear of Cloud Migration Land Mines for UCaaS
Alan Quayle
Alan Quayle Independent Consultant, Founder TADHack and TADSummit Open Source Telecom Software is the Keystone of Our Industry

Panel Discussions

Webex vs Teams vs Zoom for Meetings? Host Rob Scott Attendees Tom Arbuthnot, Graham Walsh and Jonathan George
AI Powered Communications - Start with Why Host Rob Scott Attendees Jon Arnold, Zeus Kerravala and Kevin Kieller
Endpoints and Devices - What's Trending in 2020? Host David Danto Attendees Ed Ellet, Tim Banting, Robin Gareiss and Tom Puorro
Migrating your Skype for Business Server based PBX to Teams Host Rob Scott Attendees Mark Vale, Randy Chapman and Shawn Harry
Making Sence of BYOC Host Rob Scott Attendees Mehmet Hussein, Irwin Lazar and Greg Zweig
UCaaS vs CPaaS - Buy it or Build it? Host Rob Scott Attendees Fazil Balkaya, Irwin Lazar and Phil Edholm

Conference Sessions

Unified Communications
A Guide to Remote Working with RingCentral UC Market 2020 Update – What’s Trending? What is SD-WAN? say GOODBYE to MPLS, DMVPN, iWAN… w/ SDN, Cisco and Viptela Making Sense of BYOC – Panel Discussion How to deploy Microsoft Phone System with Teams Step By Step Tutorial Microsoft Teams user tutorial and updates + what’s coming in 2020 (Microsoft Ignite) Switch from Skype for Business to Microsoft Teams How to Plan and Begin Your Digital Workplace Journey Delivering Innovation in the Age of Multicloud Future of Work Expert CIO Panel The Right Cloud Journey for Your Business One Size Fits All? Which Cloud is Right For Your Organization Accelerating SMB Success with Unified Communications Overcoming UC Performance Challenges Top Strategies for Migrating to Microsoft Teams Taurus Tech Talk Episode 003: Unified Communications Fixed Mobile Convergence Next Generation Contact Centers with Mida’s Microsoft Teams Framework BYOC: An Industry Revolution – Webinar How to Develop a Winning UC Adoption Strategy What is UCaaS? Getting Started with Unified Communications as a Service “Cameras-on” says Google Cloud – ISE 2020 Interview Talking Logitech Sync Device Management – ISE 2020 Interview Cavell Reveal Latest Enterprise Communications Research AI Powered Communications with Kevin Kieller, Jon Arnold and Zeus Kerravala Trending News on UC Today – Feb 21 2020 What is Open Source Communications? UC Trends 2020 – UC Market Insights from 8×8’s CEO Getting to Know Vikram Verma Is AI the new Snake Oil? The Future of Cloud Calling Webex Calling Demonstration Latest Innovations With Cisco Headsets Cognitive Collaboration: Transforming Workplaces and Changing the Way We Work – Amy Chang Cisco vs Microsoft Collaboration – Which Team are you on? #CiscoChat Live with Collab on Single Platform Advantage Launch Getting to Know Dan O’Connell UC Trends 2020 – UC Market Insights from Dialpad’s CSO The New Google Voice: Smart Cloud Telephony for G Suite What is Direct Routing? Meet Microsoft Teams Migrating your Skype for Business Server based PBX to Teams Direct Routing in Microsoft Teams Out Loud: Microsoft Teams Christmas Update (2019) Endpoints and Devices – What’s Trending in 2020? Extending the Value SD-WAN with Cloud Unified Communications Getting to Know David Sipes UC Trends 2020 – UC Market Insights from RingCentral’s COO What is an SBC (Session Boarder Controller)? Getting to Know Jeff Lawson UC Trends 2020 – Twilio’s CEO on the CPaaS Market Introducing UC Advocates Trending News on UC Today – Jan 15 2020 UCaaS 101 CPaaS 101 UCaaS vs CPaaS – Buy it or Build it? Panel session UC Awards 2019 – The Final IT Best Practices in Unified Communications What is Contextual Communication? Expediting Customer Service with Video Collaboration & Smart Numbers Using Cloud Communication as a Business Advantage What is the Cloud Communications Alliance? The Future of Video-First Unified Communications Introduction to Zoom Phone SMB Customer Panel The Journey to Zoom Phone Future of Enterprise Messaging Panel – MEF at MWC19 Avoiding Common Pitfalls in a UCaaS Migration Cisco Broadsoft Merger: A new Cloud Comms Landscape | Cavell Webinar Cloud Communications – The imperative for differentiation | Cavell Webinar The Critical Role of Unified Communications in Digital Transformation What is SD-WAN and how can it help UC Providers? ML/AI and the Role it Plays in Communications State of the Union: ConvTech, From Communications to Conversations
Collaboration
A Guide to Remote Working with RingCentral UC Market 2020 Update – What’s Trending? Workplace Transformation: Enabling Users to Work the Way They Want Microsoft Teams user tutorial and updates + what’s coming in 2020 (Microsoft Ignite) Switch from Skype for Business to Microsoft Teams Microsoft Teams Vision Keynote Demo // Microsoft Build 2019 AI in the Meeting Room Demo Slack Frontiers 2019: Driving the Future of Work How to Plan and Begin Your Digital Workplace Journey Delivering Innovation in the Age of Multicloud Future of Work Expert CIO Panel The Future of Intelligent Enterprise Collaboration Top Strategies for Migrating to Microsoft Teams Microsoft Teams User Tutorial and Updates + What’s Coming in 2020 (Microsoft Ignite) Smart Collaboration in Meeting Rooms What is Video Window all about? Messaging Layer Security: Towards a New Era of Secure Group Messaging Choosing the Best Remote Working Technology during the COVID-19 Pandemic 5 Tips for Migrating Existing Line of Business Applications to Microsoft Teams you can do Today The True Impact of Microsoft Teams on Enterprise IT Management Collaboration and the Future of Work How Does Zoom Keep their Customers Happy? ISE 2020 Interview Poly Lens Launched at ISE 2020 Using AI for Collaboration Compliance AI Powered Communications with Kevin Kieller, Jon Arnold and Zeus Kerravala Trending News on UC Today – Feb 21 2020 Out Loud: Microsoft Teams January Update Governance and security for Microsoft Teams Meetings of the Future The Cloud is Calling: Cisco Collaboration is Ready to Answer Unpacking the Power Behind Huddle Spaces The New Way of Working with Webex Cisco Collaboration: The Importance of BOTH Synchronous & Asynchronous Collab Cognitive Collaboration: Transforming Workplaces and Changing the Way We Work – Amy Chang The Meteoric Rise and Catastrophic Fall of AOL IM & How it Shaped the Future of Collaboration Cognitive Collaboration How AI and Machine Learning are Transforming the Way We Work and Collaborate Future of Work With Cisco and Google (Cloud Next ’19) Webex vs Teams vs Zoom for Meetings? Webex Teams Calling UCM Cisco vs Microsoft Collaboration – Which Team are you on? #CiscoChat Live with Collab on Single Platform Advantage Launch Getting to Know Lan Ye Demo: Teams in the Classroom at Microsoft Inspire 2019 Meet Microsoft Teams Microsoft Teams – Security & Compliance Considerations Microsoft Teams – Transforming Workplace Collaboration Microsoft Teams Voice Primer Collaboration on the Go with the Microsoft Teams Mobile App Migrating your Skype for Business Server based PBX to Teams Microsoft Teams Best Practices for Managing Guest Access SharePoint vs. Microsoft Teams Microsoft Teams: Code Free Ways to Optimize your Experience Microsoft Teams Updates for Firstline Workers Microsoft Teams for Developers, DevOps and More! Learn How to Run a Modern Meeting with Microsoft Teams Meetings Getting Started with SharePoint Plus Microsoft Teams How to use Microsoft Teams, a Demo Tutorial UC Trends 2020 – GM of Microsoft Teams on Collaboration Market How to use Slack and Microsoft Teams in a Corporate New Work Environment Could Microsoft Teams be the end of Slack? Out Loud: Microsoft Teams Christmas Update (2019) Endpoints and Devices – What’s Trending in 2020? Spec 2019 Opening Keynote: Slack Product and Vision Introducing UC Advocates Trending News on UC Today – Jan 15 2020 Team Collaboration 101 Video Conferencing 101 Huddle Rooms 101 UC Awards 2019 – The Final Expediting Customer Service with Video Collaboration & Smart Numbers Getting to Know Karandeep Anand UC Trends 2020 – Head of Workplace by Facebook on Collaboration Market Getting to Know Eric Yuan Expanding the Pie for All – Panel Discussion UC Trends 2020 – Industry Analysis from Zoom’s CEO Zoom, Microsoft and Cisco can interop, so now what? | Brad Sousa | AVI Systems Taming Teams with Numbers Big Apple Video 2019 – AV1 in Video Collaboration AR, VR, & the Future of Work Using Video for Effective Collaboration for Remote Teams
Customer Experience
UC Market 2020 Update – What’s Trending? Get Started in Minutes with Amazon Connect in Your Contact Center 5 Contact Center Predictions That Will Impact 2020 with Rowan Trollope and Sheila McGee-Smith How AI is Transforming Customer Care Build Your Own AI Assistant (Chatbot) with IBM Watson Assistant How to Plan and Begin Your Contact Centre’s Digital Transformation Journey Delivering Innovation in the Age of Multicloud Future of Work Expert CIO Panel Alex Black, CTO – An Enghouse View of the Market Customer Experience is King Speech Recognition can Save the Contact Centre Exploring Experience as a Service with Genesys AI is Revolutionizing Service Management Contextual Communications 101 – Discover the Latest CX Magic AI Powered Communications with Kevin Kieller, Jon Arnold and Zeus Kerravala Trending News on UC Today – Feb 21 2020 Omnichannel Contact Center: Unifying Voice and Chat Empowering Customer Service with Amazon Connect and Machine Learning Contact Lens for Amazon Connect: New Speech Analytics Powered by ML Transform the Modern Contact Center Using Machine Learning and Analytics Bring the Power of AI to Your Amazon Connect Contact Center AWS Talks About AI Changing the Contact Center AWS re:Invent 2017: Bring the Power of AI to Contact Centers Amazon Connect Delivers Personalized Customer Experience for Your Contact Center The Webex Contact Center Advantage Cognitive Collaboration Comes to the Contact Center Cisco Cloud Calling, We Should Talk Best Practices for Moving to the Cloud Getting to Know Rowan Trollope Five9 CTO and Head of AI, Jonathan Rosenberg, on VoIP Rowan Trollope, Five9 | CUBEConversation UC Trends 2020 – CCaaS Market Insights from Five9’s CEO Your Apps Can Talk! Introducing Cloud Text-to-Speech How Dialogflow Enterprise Edition Can Transform the Enterprise Contact Center Call Centre Helper – Latest Changes in Contact Centre Technology Strengthening the Customer Experience: Driving Success for Your Business Getting to Know Tiago Paiva UC Trends 2020 – CCaaS Market Insights from Talkdesk’s CEO How to Leverage Voice Assistants and AI to Disrupt Your Business Introducing UC Advocates Trending News on UC Today – Jan 15 2020 CCaaS 101 AI in the Contact Center UC Awards 2019 – The Final How Millennials and Gen Z are Reshaping the Customer Experience Expediting Customer Service with Video Collaboration & Smart Numbers Contact Centers and Customer Experience with Concentrix and Phil Fersht Why Customer Engagement Is Leading the Enterprise Communications Conversation AI-Powered Virtual Agents: Buy or Build? 4 Ways AI-Powered Virtual Agents Automate the Contact Center 4 Ways Virtual Agents Are Automating the Contact Center Call Center Technology Trends for 2020 Advanced Voice AI Finally Arrives for the Contact Center Should You Adopt WebRTC for Cloud Contact Center Communications Humanising Chatbots
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