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< 26 September 2019 >

UC Today News

News Roundup 30th of August to 6th of September

Another week has passed in the Unified Communication, Collaboration, and CX industries, and we’re back with more insights to share into your favourite brands.

This week, we’ve seen some exciting changes in the sector, including the arrival of our fantastic UC Summit for 2020! If you haven’t had a chance to read all the stories on UC Today this week – don’t panic. We’ve got you covered with a rundown of our best pieces from this week!

What’s Next for Avaya?

Avaya is one of the best-known companies in the UC industry – and for good reason. Not only is the brand one of the most reliable providers of communication and collaboration tools, but it’s also seen a number of ups and downs over the years. It wasn’t so long ago that we were reporting on the impending issue of Chapter 11 bankruptcy for Avaya here at UC Today.

Since the beginning of this year, Avaya has jumped back into the marketplace with gusto, seemingly doing everything it can to prove that it’s still got what it takes to compete. However, the rumour mill is still churning, and people everywhere are starting to talk about what might happen if another, more stable brand purchases Avaya. Here’s what our founder, Rob Scott, has to say about a potential new home for the company.

Introducing UC Summit 2020

It’s been a particularly exciting week for the team here at UC Today because this was the week that we officially introduced our upcoming UC Summit for 2020. When Rob Scott launched the UC Today publication in 2017, he could already see the incredible period of growth that the unified communication industry was moving into. Now, the space is bigger and more diverse than ever before. As the UC industry continues to evolve, we think that the way you explore the sector should transform with it.

Our UC Summit for 2020 will give today’s UC buyers, partners, and resellers an incredible new opportunity to explore what’s happening in the environment from a completely digital point of view. No more wading through crowds and waiting hours to speak to the right vendor. Check out what you can expect from the UC Summit here.

Market Segmentation in Business Communications

The Chief Revenue Officer at Wire, Rasmus Hoist believes that we’re not going to be leaving email behind in the business communication world any time soon. According to him, there are two federated systems in the world today, one is SMS, and the other is email. However, Rasmus also knows that email comes with several problems to consider – including the issue of security.

Around 91% of cybersecurity attacks start with email, from phishing to ransomware and malware. While many of us still rely on email to communicate, it’s fair to say that the wrong email strategy can lead to massive threats for today’s companies. Companies like Wire are looking into ways to transform the collaboration industry with better security and improved control. Click here to find out more.

ScanSource Plans to Sell off Businesses Outside US

According to the most recent reports, ScanSource Inc will be selling approximately $623 million in business operations outside of the US as it moves deeper into digital distribution and higher-margin opportunities. Experts believe that the move has signaled that the hardware part of the business is now becoming highly commoditized. This also means that rivals in the market might be looking into ways to snap up some of the snapped off pieces of the business.

ScanSource says that it will be selling certain businesses outside of Canada, Brazil, and the United States. However, it’s continuing to operate and invest in its digital distribution venture within those regions. You can find the full story here.

Global CCaaS Market set to Grow by $28.6 Billion

Finally, if you needed any more evidence that CCaaS has some fantastic opportunities to offer right now, then how about the fact that the industry is set to reach a value of around $28.6 billion by 2025. This means that the sector currently has a CAGR of around 23.8%.

The latest report released by Research and Markets indicates that the Contact Centre as a Service space is moving at an incredible pace, particularly when it comes to investments made by larger enterprises. Bigger businesses are finally moving into a position where they can leave legacy equipment behind and explore the benefits of hosted and cloud-focused solutions.

What’s your favourite story from this week? Join the conversation on social media!

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