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< 05 October 2019 >

UC Today News

UC Today News Roundup 28th of September to the 4th of October

October has finally arrived, and you know what that means – lots of events and exciting new updates in the world of Unified communications, collaboration, and CX (and a small matter of Brexit later on this month).

Over the last week, we’ve been working hard as ever to bring you the latest information from leading companies like Avaya, RingCentral, Maintel, and Arkadin as they deliver insights and tools to transform the marketplace. If you haven’t had a chance to catch up on all of our stories from the last seven days, here are just five of our favourites that you should definitely check out!

As a reminder it’s UC Trends 2020 this month, our series has started to roll out already with two awesome video interviews with Jeff Lawson, CEO of Twilio and Tiago Paiva, CEO of Talkdesk.

You can watch the full series rollout here.

Avaya Agree a Landmark Deal with RingCentral

We’ve been waiting for Avaya to make their next move and this week it arrived. Did they sell to Mitel? Did they sell to PE? No, they did one of the most crucial partnership deals the UC industry has ever seen with UCaaS leader RingCentral!

It looks like Avaya is going to be bringing RingCentral’s leading cloud UC solution into the Avaya portfolio in exchange for a small stake in the business. The missing piece of the puzzle for Avaya has been a full-fat multi-tenanted UCaaS solution for some time now. Now the two companies together can build a fantastic future together and who knows where it might end up. Avaya has an amazing global customer base and channel network, RingCentral has the latest technology and proven track record for success in the new world of cloud. In my opinion, the best outcome for Avaya and its people, they just need to make it work. Read the full story here

Avaya’s UK MD Moves to Maintel as New CEO

Managed service and cloud specialist, Ioan MacRae left his position with Avaya this week to pursue a new opportunity with Maintel as the company’s Chief Executive Officer. MacRae will begin his new role on the 14th of October, where he’ll play a pivotal part in pushing the development of the brand forward. According to Ioan, he’s thrilled to be joining Maintel at an exciting time in the company’s evolution. MacRae has worked with Maintel as a strategic business partner for many years in the past, so he’s well-positioned to jump into this new responsibility

In his previous job as Managing Director for UK and Ireland at Avaya, MacRae helped to see the UK arm of the brand through a difficult journey during its time in Chapter 11. Chairman of Maintel, John Booth believes that Ioan’s experience makes him the perfect candidate for CEO.

Avaya Launches “ReadyNow” Private Cloud

Avaya might have lost its UK Managing Director this week and gained a new UCaaS partner, but that isn’t holding the leading communications company back. The organisation also announced the arrival of a new private cloud solution for modern consumers called “ReadyNow”. This updated solution will be available with the launch of new Avaya-based partner-hosted data centres within the APAC and EMEA Regions.

The ReadyNow private cloud solution will give enterprise customers the functionality they need to unlock Unified Communication and Contact Centre tools from Avaya, delivered through a private cloud connection. According to Avaya, the offering comes with per-seat consumption and standard bundles, ideal for enterprises in need of affordable scalability.

HSBC Standardises Collaboration Strategy with Zoom

Leading video collaboration brand Zoom has achieved a lot of big wins over the last year, including an exceptional IPO, and plenty of modern updates to its communication tools. In the last week, Zoom also announced that one of the world’s leading banking brands, HSBC will be standardizing all of its communication and collaboration strategies in offices across the globe with the help of the Zoom portfolio. This latest announcement is yet another example of the brand’s ongoing success in the marketplace.

The deal between Zoom and HSBC will include licenses for over 290,000 users, as well as a range of conference room connectors spread across 55,000 hardware endpoints. BT (British Telecommunications) will be acting as an integration partner to support the collaboration. Check out the full story here.

Arkadin Rebrands as “NTT”

It’s time for a new era for Arkadin. This week, the pioneering communications company announced that it will now be operating under the “NTT” brand. Arkadin will be joining forces with 27 other companies under the NTT parent business, to become a new and improved version of NTT, complete with all the talents and services offered by groups like NTT Communications, Dimension Data, and NTT Security. The combined global business will be made up of 40,000 people operating across 57 countries world-wide.

As the global workplace grows more aligned and connected, Arkadin and NTT believe that it’s important to create a more consistent and streamlined experience for users. As an NTT branded business, Arkadin will still continue to offer customers the solutions they love, and the services that they need.

Verint Wins Excellence and Innovation Award for AI

Customer Engagement experts Verint Systems was recently awarded a new award for its innovation in the conversational AI landscape. The Verint virtual assistant “IVA” was named the best chatbot solution in 2019 by the AI Breakthrough Awards team. IVA stands out as one of the leading intelligent virtual assistants on the market today, helping groups like the US Army to remain productive and efficient in an ever-changing and dynamic environment.

Over 10,000 businesses in more than 180 countries currently rely on Verint to support their strategies for digital transformation. This new award is evidence of the company’s ongoing excellence in pioneering areas of communication and collaboration – including conversational AI.


The UC Today team are at GITEX technology week in the next few days, we’ll bring you the latest tech from the middle-east and around the world over the coming days.

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