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Xarios Dimensions is a cloud-based call analytics platform designed for use with hosted UC and telephony solutions. It provides the ability to track internal and external calls, monitor customer experience and manage staff both historically and in real-time.
Dimensions tracks all telephone calls in detail, providing clear visibility of the users and queues that have been involved. Fully customisable reports are available to analyse all aspects of calls and agent availability, allowing supervisors to measure performance and look for trends.
Real-Time Wallboards provide clear updates on performance and shows details on all active calls, alerting supervisors to waiting calls or the availability of agents so that they can actively affect service levels.
Contact a Xarios representative for more information on how Dimensions can work for you.