Microsoft announced the preview of Voice Enabled Channels at Spring Ignite 2021. This allows the already available Call Queues to hunt agents within a Teams Channel.
This is a truly awesome feature that can enable organisations to build simple workflows and customer service engagement without the need to invest in third party solutions.
In this session, you will learn what you can achieve with voice enabled channels and what differentiates them from the powerful third party solutions on the market.
Collaboration Geek located in Czechia and working for global company HeidelbergCement as Product Owner
for those amazing tools like Microsoft Teams which make the communication and collaboration for us much easier over those crazy times.
David’s background is almost 10 years experience in operating and deploying different Voice over IP technologies
with focus in last years on MS Phone System with Direct Routing as Teams Telephony service.
His product ownership is not limted only to Voice area and he also looks after on-premise Contact Center solutions.
One day he wishes to finally publish his own blog but his time is occupied by his lovely daughters
and if you meet him in person he might also dance with you as it is his next passion beside his work.
You're set to go! We hope you enjoy our UC Summit experience