Last summer, Microsoft released Azure Communication Services, a platform hosted in Azure that uses the same set of communication tools as Microsoft Teams. ACS allows creators to build their own communication applications and integrate them into business workflows, including Teams.
In this session, Tom Morgan gives an introduction to Azure Communication Services, why you should be investigating it for your own customer interactions and how to get started building your own enhanced communication workflows with little to no code.
Tom is a Microsoft Teams Platform developer and Microsoft MVP who has been blogging at https://thoughtstuff.co.uk for over a decade. He works at Modality, Microsoft 365 Collaboration Experts, as Product Innovation Architect, with responsibility for delivery of the Modality Systems product portfolio. He lives in Norfolk in the UK, travelling internationally to speak about Microsoft Teams platform development, UCaaS, Office365, Bot Framework, Cognitive Services, and the future of the communications industry.
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