CX Today - A New Era in Customer Experience

Virtual Event


The Power of AI

Artificial Intelligence has begun to take root in the contact centre as businesses look to find ways to deliver better experiences on a number of fronts. AI is not only being used effectively to deal with low value common questions in the CC (via chatbots) but it is also being used to deliver insights and information to agents during live interactions. In this session we will look at the impact AI is currently having on a brand’s ability to deliver a great CX. 

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Live at 11:00 AM, 18th Mar - Register
Add to Calendar 03/18/2021 11:00 02/18/2021 11:30 UTC The Power of AI https://ucsummit.com/cx-today-launch/the-power-of-ai/ TRANSPARENT CX Today - A New Era in Customer Experience - The Power of AI
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